Terms & Conditions

This website is operated by [TEHAN TO CONFIRM: registered business name], a business registered in the Republic of South Africa with registration number [TEHAN TO CONFIRM: CIPC registration number], trading as LICENSD.

• Registered address: [TEHAN TO CONFIRM: street address]
• Email: [TEHAN TO CONFIRM: support email address]
• Phone: [TEHAN TO CONFIRM: contact number]
• VAT number: [TEHAN TO CONFIRM: VAT number, or confirm not VAT registered]

Section 43 of ECTA requires us to publish this information before you transact. If anything above is out of date, please tell us.

LICENSD sells limited-edition clothing in timed releases we call drops. Each drop opens at a published launch time and stays open only while stock lasts. Stock is limited per item and per size, and nothing is restocked once a drop ends.

• Adding an item to your cart does not reserve it. Stock is only held once you reach the checkout page.
• The checkout holds your selected sizes for 10 minutes. If you do not complete payment inside that window the hold is released and the stock returns to sale, even if you are mid-payment.
• Because stock is limited, we may be unable to fulfil an order that was accepted in error. If that happens we will refund you in full — see clause 6.

• All prices are shown in South African Rand (ZAR) and include delivery anywhere we ship within South Africa. There is no separate delivery charge at checkout.
• Prices include VAT where applicable [TEHAN TO CONFIRM: VAT registration status].
• Payments are processed by PayFast (Payfast (Pty) Ltd). We never see or store your card details. [TEHAN TO CONFIRM: PayFast merchant account live before launch]
• Your order is only confirmed once we receive a successful payment notification from the payment provider. Until then it sits as pending and the stock hold may lapse.
• If a price is displayed incorrectly due to an obvious error, we may cancel the affected order and refund you in full rather than honour the mistake.

• We deliver within the Republic of South Africa only. We do not ship internationally.
• Orders are dispatched within [TEHAN TO CONFIRM: dispatch turnaround, e.g. 2–5 business days] of payment clearing. Delivery then typically takes [TEHAN TO CONFIRM: courier delivery window].
• Deliveries are handled by [TEHAN TO CONFIRM: courier name]. You will receive a tracking number by email when your parcel is dispatched.
• We deliver to street addresses. Please make sure someone is available to accept the parcel — failed deliveries may be returned to us at your cost.
• Delivery timeframes are estimates. Under section 19 of the CPA, if we cannot deliver within the agreed period we will offer you the choice of accepting a later delivery or cancelling for a full refund.
• Risk in the goods passes to you on delivery.

Section 44 of ECTA gives you the right to cancel an online purchase without reason and without penalty within 7 days of receiving the goods. Section 56 of the CPA separately gives you a 6-month warranty against defects. Both are set out in full in our Returns & Refunds policy, which forms part of these terms.

We may cancel an order, and refund you in full, if:

• the item is genuinely out of stock despite the order going through;
• payment is reversed, charged back or flagged as fraudulent;
• the delivery address falls outside South Africa; or
• we reasonably suspect the order was placed by an automated bot or reseller in breach of clause 8.

Refunds for cancellations we initiate are processed to the original payment method within 30 days.

We describe and photograph our products as accurately as we can. Colours may render differently on different screens, and measurements in our size guide are approximate and may vary slightly between garments. Minor variation of this kind is not a defect.

You agree not to:

• use bots, scripts or automated tooling to place orders or hold stock;
• place orders using someone else's payment method or identity;
• resell our products in a way that misrepresents you as an authorised LICENSD retailer; or
• interfere with, probe or attempt to gain unauthorised access to the website or its systems.

We may cancel orders and block access where we reasonably believe this clause has been breached.

The LICENSD name, logo, designs, artwork, photography and website content are owned by us or licensed to us. Buying a product does not give you any right to reproduce our designs or branding.

Nothing in these terms limits your rights under the CPA or excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or liability under section 61 of the CPA for harm caused by unsafe or defective goods.

Subject to that, our total liability arising from any order is limited to the amount you paid for that order.

We process your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). See our Privacy Policy for what we collect, why, and what rights you have.

We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order.

These terms are governed by the laws of the Republic of South Africa. Please contact us first — most problems are quickest to solve directly. If we cannot resolve it, you may refer the matter to the National Consumer Commission or an accredited consumer goods ombudsman. South African courts have jurisdiction over any dispute.

Contact us at [TEHAN TO CONFIRM: support email address] or through our contact page.